Terms and Conditions
Shipping & Delivery
No contract for the supply of products or goods will be deemed to exist between you and Top Class Embroidery or Top Class School Wear unless, and until, an email is sent by Top Class Embroidery or Top Class School Wear to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by Top Class Embroidery or Top Class School Wear of your offer to buy goods or services from Top Class Embroidery or Top Class School Wear and this acceptance is effective regardless of whether or not you receive the e-mail. Top Class Embroidery or Top Class School Wear are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice.
Dispatch Times
We endeavour to dispatch stocked items within 48 hours of receipt. However, in busy periods in the summer holidays or personalised orders and bulk orders may take as long as 2 weeks to process. We will endeavour to inform you of any delays but cannot guarantee to do this.
For participating schools we offer two extra options. Free delivery to your school or a subsidised delivery to your home for just £2.00.UK Standard Delivery is £3.20 via Royal Mail Second Class post.
We cannot guarantee delivery times and Royal Mail do not offer any tracking facility for Second Class post.
Please note that postage costs for bulk orders will be calculated on a individual basis and will be quoted before the items are dispatched.
Returns/Exchanges Policy
Refunds and exchanges processed via email only, please attach your order number and your request for a refund/exchange of the items you require.
A full refund/exchange will be offered on any standard Top Class item that are found to be faulty, wrong size, colour or not despatched to the agreed specifications, as long as the fault/error is reported within 7 days upon receipt of goods. WE DO NOT OFFER REFUNDS/EXCHANGES ON ITEMS THAT HAVE BEEN PERSONALISED SO PLEASE MAKE SURE YOU ORDER THE CORRECT SIZE AND DETAILS FOR PERSONALISATION.
Refunds, minus original postage costs, will be issued unless the error has been made on our part in which case a full refund, original postage costs and return postage costs will be refunded. Refunds will be issued within 7 days of receipt of returned goods. Goods returned in an un-saleable condition, i.e. worn/soiled, labels removed, will not be accepted.
Any application for a refund must be made within 7 days of delivery via email, where you will be given a returns reference. This reference must accompany the goods stating the reason for return and the item/s returned within 7 days. We advise you keep proof of postage as we
cannot be held responsible for returned goods lost in the post.
Your Rights To Cancel
You are protected when buying goods over the internet by the Distance Selling Regulations. These state that normally you can cancel your order 7 days from when you placed it. However, the regulations also state that this cancellation period can end as soon as any work has begun on your order. By placing an order with Top Class Embroidery or Top Class School Wear you accept the 7 day cancellation period will not apply if we have already started work on your item.
Your Rights
These terms and conditions do not replace your statutory rights which are unaffected.